Return policy is based on a simple premise is we want you to be happy with your purchase. If the merchandise you receive from us does not meet your expectations for any reason, you may return it for a refund for the cost of the merchandise excluding shipping and handling charges, or you may request an exchange.
- All orders can be returned postmarked within 60 calendar days of the original outgoing shipment date from our warehouse.
- No return/exchange is acceptable after 60 days of the original outgoing shipment date.
- For an incorrectly fulfilled order, please report it to us within 48 hours of receipt. Otherwise, we will assume that there is no problem with the order. Examples of incorrectly fulfilled order include wrong merchandise or incorrect quantity received.For an incorrectly fulfilled order, we will reimburse the return shipping cost.
- We do not require any Return Merchandise Authorization (RMA). Customer may just email us at firstname.lastname@example.org please include the following information: 1) Reason for returning. 2) A list of items being returned. 3) Desired action (refund or exchange). 4) A list of items desired for an exchange (if any). 5) Your name, address and order No. so we can find your order.
- All merchandise must be returned in their original condition. For any worn or damaged merchandise that is returned, there will be no refund or exchange. We are not responsible for condition changes caused by the carrier during transit, or by the customer during his or her possession.
- We recommend using a Standard ground shipping method for returning a package, as expedited shipping methods are costly.
- Obtain delivery confirmation or a tracking number for your return.
Refund & Exchange Process
- We must receive your order back before issuing a refund or an exchange. If you need an immediate shipment, please submit a new order.
- We process refunds and exchanges in 1 to 2 business days of receiving the return package. If stock is unavailable, we will notify you immediately.
- Undeliverable shipments - Shipments returned to us due to an incorrectly provided address, unclaimed, or refusal, we will automatically refund the order cost of merchandise only minus a 15% restocking fee at our discretion. For all refused shipment, return shipping charge will be deducted from the refund.
- We will not be responsible for any error caused by the carrier (USPS, FedEx or UPS) unless it is a guaranteed shipping method. If the carrier agrees to refund, we will process the refund based on its decision.